Hotel Policies
Click on each section below to view detailed information about our hotel policies. This will help you understand our standards and guest expectations.
Check-in/Check-out Policy
Check-in at 1:30 PM, check-out at 10:00 AM. Late check-out available with fees: 25% (10:00–12:00), 50% (10:00–3:00), 100% (10:00–5:00) of normal rate.
In-room Usage Restrictions
Cooking, washing, pressing, and the use of electric appliances are prohibited in the room.
Pet Policy
Pets are not allowed
Additional Mattress Charge
An extra charge of 700 Birr will be applied for an additional mattress in the room.
Room Card/Key Return Policy
Guests must leave the room card/key at the reception upon leaving the hotel premises.
Liability for Valuables
The hotel is not responsible for any valuables left in the room. Guests are advised to use the in-room safe or deposit items at the reception.
Guest Liability for Damage
Guests (and their visitors) are financially responsible for any damage caused to the room or hotel property during their stay.
Additional Bed Charge
An extra charge of 1000 Birr will be applied for an additional bed and mattress in the room.
Laundry Service Policy
Laundry service must be collected before 10:00 AM; urgent requests incur an additional 50% charge.
Safe Deposit Availability
Safe deposits are available at the reception for secure storage of valuables.
Dining & Bar Hours
Restaurant and Garden are available from 6:30 AM to 10:00 PM; the Main Bar is open 24 hours.
Smoking Policy
Smoking is strictly prohibited inside the hotel premises.
Fire Emergency Procedure
In the event of a fire, remain calm and exit via the nearest route (do not use elevators); fire extinguishers are located on each floor.
Medical Emergency Procedure
For medical emergencies, dial “0” or contact the front desk immediately for assistance.
Security Procedure
24-hour security is available. Report any suspicious activity or safety concerns to the front desk immediately.